Shipping & Returns

Shipping Policy

1. Overview

This Shipping Policy explains how we process and ship orders from our store. By placing an order on our site you agree to the terms below. If you purchase through our Amazon link, Amazon will handle fulfilment; in that case your shipping options, costs and delivery times will be determined by Amazon at checkout.

2. Order Processing

Processing time – Orders placed through our website are processed within 1–3 business days, excluding weekends and holidays. During peak periods or when inventory is limited, processing times may be longer.
Pre‑order or back‑order items may ship separately as soon as they become available.

3. Shipping Method & Carriers

We ship books from our own warehouse via FedEx, UPS or USPS. Estimated transit times below do not include processing time.

3.1. Economy (USPS Media Mail)

Delivery time – USPS Media Mail is the most affordable option for books, typically taking 2–8 business days, but delivery is not guaranteed and may take longer during. Rural addresses, Alaska, Hawaii and U.S. territories could see delivery times up to several.
Tracking & insurance – Media Mail does not include automatic tracking or insurance; these may be added for an additional.
Eligibility – Only eligible printed materials (books, manuscripts, etc.) qualify for Media Mail; other items or inserts cannot be included.

3.2. Standard Ground (UPS/FedEx/USPS Ground)

Delivery time – UPS Ground shipments typically reach local or regional destinations in 1–2 business days, and cross‑country shipments in 3–5 business. The combined ground services of UPS/FedEx/USPS generally deliver within 1–5 business days, depending on.
Service area – Ground services deliver Monday through Saturday to all 50 states and Puerto Rico.
Tracking & insurance – Tracking is included; insurance may be purchased at checkout.

3.3. Expedited & Express

We offer faster options such as FedEx 2‑Day or Next‑Day Air. Delivery times range from 1–3 business days after processing. Please note:

Express carriers may not deliver to P.O. boxes or APO/FPO addresses.
Additional surcharges may apply for Alaska, Hawaii or Puerto Rico.
Express delivery windows refer to business days only (excluding weekends and holidays).

4. Shipping Rates & Free Shipping

Amazon purchases – Shipping rates and any free‑shipping eligibility are set by Amazon and will appear during checkout.
Direct website purchases – Shipping costs are calculated at checkout based on the method chosen, destination and weight of your order. Economy options are the lowest cost; expedited services are priced higher. If you set a free‑shipping threshold (e.g., orders over $X), explain it here and note any exceptions (e.g., remote addresses, oversize items).
Taxes and import duties (if international shipping is offered) are the responsibility of the customer.

5. Domestic & International Shipping

Domestic – We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. Remote locations may experience longer delivery times.
International – At this time we do not ship internationally. If you plan to offer international shipping later, note that additional duties, taxes or customs fees may apply and are the customer’s responsibility.

6. Delivery Restrictions

P.O. Boxes & APO/FPO: Some carriers cannot deliver to P.O. boxes or military addresses, especially for expedited servicesbookweb.org. Please provide a physical street address to ensure accurate delivery.
Carrier limitations: Oversize or overweight shipments may require freight services or incur additional fees; we will contact you if this applies.

7. Tracking & Lost Packages

Tracking numbers will be emailed once your order ships (except for Media Mail shipments unless you purchase tracking).
We are not responsible for packages delayed due to carrier service interruptions, severe weather, or incorrect shipping information.
If your package appears lost, please contact us at [your support email or contact page] so we can investigate with the carrier.

8. Changes to This Policy

We may update this Shipping Policy to reflect changes in carriers, rates or regulations. The “Last updated” date will appear at the top of the policy.

Return & Exchange Policy

1. General Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the terms below. This policy applies to orders placed through our website. Books purchased via our Amazon link must be returned through Amazon; please follow the return instructions on your Amazon order page.

2. Return Eligibility

Return window – Books may be returned within 30 days of delivery. Industry guidelines suggest providing a defined time frame, typically 15–30 days. Returns received outside this window may not be accepted.
Condition – Returned books must be in their original condition, unused and undamaged, with all original packaging and any accessories or inserts intact. Without a receipt/invoice, returns may be approved at our discretion for store credit at the book’s current value. Used, marked or damaged books are not eligible for return.
Non‑returnable items – Digital downloads, gift cards, and sale or clearance items are final sale and cannot be returned or exchanged.

3. Exchanges

We will gladly replace books that arrive damaged or defective. Please contact us within 7 days of receiving your order if there is an issue. For exchanges unrelated to damage (for example, if you ordered the wrong title), we recommend returning the book for a refund and placing a new order.

4. Initiating a Return

Contact us first – To initiate a return, please email [your support email] with your order number, the item(s) you wish to return, and the reason for the return. We may issue a Return Merchandise Authorization (RMA) number and provide return instructions.
Packaging – Pack the item securely in its original packaging. Include the receipt or proof of purchase and clearly write your RMA number on the package.
Return shipping – Except for damaged or incorrect items, customers are responsible for return shipping costs. We recommend using a trackable, insured shipping method; we are not responsible for packages lost or damaged in transit.

5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved returns will be refunded to your original payment method within a reasonable time, typically 5–7 business days after processing. Some businesses offer in‑store credit instead of refunds; whatever option you choose, outline it clearly. Shipping costs are non‑refundable unless the return is due to our error.

6. Exceptions & Special Circumstances

If a return is received after the 30‑day window or in less‑than‑original condition, we may issue store credit at our discretion or decline the return altogether.
Large or bulk orders may be subject to a restocking fee; if applicable, we will disclose this at the time of return.
We reserve the right to refuse returns from customers exhibiting excessive return behaviors.

7. Display of Policy

To ensure customers are aware of our return terms, we will link this policy in our website footer, FAQ page and during checkout. Making the policy easy to find is a recommended best practice to build customer trust